Agentic AI: The Era of Proactive, Decision-Making AI
Agentic AI goes beyond traditional chatbots by planning and executing complex tasks on its own. Instead of just following prompts, these AI agents can sense their environment, break objectives into steps, and take initiative to achieve a goal—like planning and booking an entire trip or managing end-to-end customer service.
While agentic AI is already transforming sectors from banking to healthcare by handling routine tasks and reducing human error, these systems excel at well-structured jobs but still struggle with open-ended or ambiguous tasks. For critical decisions or high-value transactions, human oversight remains essential.